Writing a resume for a problem solver is not easy tasks to do. Good problem solvers are good thinkers. Trying new things is the motivation and enjoying the experience could lead a new solution.
👨⚖️ I am a problem-solver and action-oriented person. I approach each new problem as though it were brand new.
💪 Building supportive and inclusive environments with strong engineering culture and good psychological safety that brings out the best in others and helps them grow.
🌳 Looking at root causes and creating processes, practices, standards, and values to solve problems.
🔮 Balancing bigger-picture strategy with day-to-day tactics.
👨💻 Creating technology that works for everyone, which is inclusive, performant, and accessible.
🕸 Working with emerging web technologies and browser capabilities.
Responsibility / Experiences
🚀 Gathered customer and technology information to determine technical support level; elevate calls to appropriate support level as necessary.
🚀 Accurately processed and documented call transactions using tracking software.
🚀 Provided first-level technical support to end-users on proprietary software and applications, including installation, basic usage, and appropriate service level to warranty.
🚀 Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues.
SOLVING ALONE IS NOT LEADING.
In my past experiences, I can say that collaborating with others to find a solution is better and powerful than solving alone. Collaborating gives you a chance to discover more. Researching, understanding and reframing issues need lots of energy. Build a problem-solving team, solve with collective power not alone.
- Always encourage people to work together.
- Understand the issues and then engage.
- Always work with open-minded people.
Enjoy to solve problems.